Frequently Asked Questions

How do I know American Tax Group is legitimate?

American Tax Group is an ERO (electronic registered originator) filer with the Internal Revenue Service. The firm must be registered with the IRS in order to file tax returns on-line. All tax preparers are registered tax preparers with the Internal Revenue Service.

I requested a log-in so I can upload documents and I have not received an e-mail response. Why is there a delay?

The process is manual and not automatic. In other words, we will receive an email request from you and we will set-up your credentials so you can upload documents. It's possible the request was submitted after business hours. Please allow up to 12 hours to receive the credentials to upload documents.

What forms of payment are accepted?

You have two choices to pay our fee. You can pay via credit card or request to have our fees deducted from your IRS refund. If you pay by credit card you can pay the invoice directly on the invoice via on-line. We accept Visa, Mastercard, Discover, and American Express. Upon notification of payment of the invoice we will electronically file your return.

I don't have a scanner how do I upload the documents?

The information needs be in an upload file format so the firm can receive the information. There are office supply retailers that will scan the documents for you and load on a memory stick.

Do you extend individual returns?

Yes

Do you prepare partnership and/or corporate tax returns?

We can but the return will be put on extension. Individual returns have priority up to April 15th. After April 15th we can prepare the returns put on extension.

What services are not provded?

We do not provide tax planning, bookkeeping, payroll, and preparation of gift, trust, and estate tax returns.

How do I get started using the Client Portal?

You need to request login credentials. You will receive instructions in the e-mail notification that includes your password.

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